fequently asked questions!

When is Jam Time the busiest?

Mornings from open to 11:30am are the busiest. Our quietest time of the day is from 12-3pm. Winter mornings and rainy days year round are busy. But really, any time is a fun time to visit Jam Time!

How often do you clean your facility?

Jam Time strives to be the cleanest indoor playspace! We wash and sanitize all major areas such as floors, tables, and bathrooms daily. The baby area gets sanitized nightly as well. Throughout the day we wipe down individual toys. All major structures, play tables, ride-ons, individual toys – EVERYTHING gets sanitized once a week. The ball pit is fully drained, washed, and all balls sanitized every 2-weeks. During the summer months, deeper cleaning may be done every other week since we do not have as many people visiting as the busy winter months. We have an online cleaning schedule that alerts our staff when something is due to be cleaned so we can ensure nothing is overlooked. Both locations also have a FreshAir Surround air purrifer by Vollara.

Are Free Play Passes or Discount Play Passes valid at both locations?

Absolutely, you can use all passes at any and all of our locations!

Can I leave and come back later in the day without paying again?

Absolutely! Your admission is valid for the entire day which means you can always leave for lunch and/or a nap and come back to play later in the day. Just save your recipt and show it to the manager when you return.

Am I able to bring in my own food?

You are welcome to bring in your own food, snacks, and drinks, but everything must be nut and peanut free. We also have a small café that sells drinks and snacks.

Must everyone wear socks?

In order to keep Jam Time as clean as possible, everyone (kids and adults) must wear socks at Jam Time. We sell brand new socks that are yours to keep for $2 in case you forget to bring socks.

Why do you close early on the weekend?

We close at 1:30pm on Saturday and Sunday to allow Jam Time to offer private birthday parties on weekend afternoons when we host 2pm and 4pm private birthday parties. We offer non-private birthday parties at 10am and 12pm.

Do you have a place to change a diaper?

Yes, we have changing tables in all of our restrooms.

I have a child under the age of 1, is Jam Time suited for babies?

We have an infant area with lots of baby toys including bouncers, an exosaucer, a smaller ball pit filled with infant toys, and soft gym mats and tunnels. 0-6 is our age range, and it's a great environment for anyone to start playing!

Do you accept credit cards?

Yes, we accept cash, check, Visa, Mastercard, Discover, and American Express

Are reservations required to visit your playspace?

You can walk in anytime we are open to play – no reservations required! There are just a handful of events throughout the year we were require tickets for special events (such as Presidents Days morning from 9am-12pm), so be sure to check our website before visiting!