fequently asked questions!





How far ahead should I book my party?

You can book your party anywhere from 1 week to 1 year ahead! We will always do our best to find a party spot for you!

I booked a Jam Time party, what’s next?

After you book a party and pay your $100 deposit, we will send you an initial email confirmation confirming all of the details. We will next touch base a few days before the party via email to re-confirm all of the party details, to get a final head count for the number of kids, and to ask if you would like to add any pizzas to the party.

What happens if I need to cancel my party or if Jam Time is shut down due to Covid-19?

All party deposits are non-refundable if you decide to cancel your party. If you need to cancel your party due to illness, weather, or government shutdown, we will work with you to reschedule the party to a future date that works for both you and Jam Time. You will only lose your deposit if you cancel your party, not if you reschedule your party. If we need to cancel your party due to government shut down, you will always have a credit with Jam Time to use on any service we offer - playtime, a rescheduled party, hand sanitizer, a character visit - anything Jam Time with no expiration date.

What is in the goodie bags that you provide?

Our favors are custom made per party based on the party theme and age of guests. Our general rule is 1 “big” item such as a water bottle, dry erase board, stuffed animal, full size bubbles, etc. and a few smaller items such as a bounce ball, rubber duck, stickers, stamp, etc. There is never any candy or food items in our goodie bags unless specifically requested.

What is the custom hand sanitizer you offer?

Jam Time pivoted their business during the government to start manufacturing hand sanitizer that is now approved and registered with the FDA and made according to the CDC and WHO guidelines. We can create custom hand sanitizer bottles with your child's photo, any message you'd like to include, artwork to match your party theme and includes a free design service so you can give us feedback and approved the bottle! Each bottle is $5 for a 3 ounce rollon bottle or $6 for a 4 ounce spray bottle of hand sanitizer custom made with your logo. These make a perfect favor or party giveaway!

What's included in the decorative theme?

Jam Time has ramped up their party decorating for small group parties to include a big party backdrop in the theme of your choice with lots of air filled balloon decorations, banners and decorations throughout the party room! We provide themed plates and napkins for the kids tables and solid color paper goods for the adults including plates and napkins plus plastic utensils.

Do I need to bring anything for the cake cutting?

Jam Time provides single birthday candles, a lighter to light the candles, and a cake knife. You are welcome to bring in a number specific candle or special candle if you wish.

Do you have a refrigerator and/or freezer?

Yes, we have a fridge and freezer that you are welcome to use.

Can we serve birthday cake?

While we can sing happy birthday using your cake, we are unable to serve cake if it's used to blow out a candle. We recommend getting cupcakes that can be individually served, individually wrapped cookies or cake pops. We can serve a cake that has not been used to blow out the candles on. So you can also use a cupcake to sing happy birthday and blow out the candle.

Where do you get your pizzas from?

Our Maynard location gets pizzas from Maynard Village Pizza. Our Natick location gets pizza from Nick’s Pizza. Our Norwood location uses Victoria's Pizza. All pizza ingredients are nut free.

Am I able to bring in my own food?

All pizza must be purchased through Jam Time. They are $13 per cheese pizza ($2 per extra topping), which includes all tax, tip, and delivery fees. You are welcome to bring in your prepackaged foods or snacks, just no nuts or peanut products. No alcohol please.

Am I able to bring in beer or wine?

We have a strict no alcohol policy, which means no beer or wine. You are welcome to bring in soda, juice boxes or any other non-alcoholic beverages.

Should I tip the staff that helped during my party?

You are absolutely welcome to tip any or all staff members that helped during your party! While it is not required, tips are very much appreciated by the staff. Party entertainers such as a balloon artist, musician, or magician are generally tipped.

Are piñatas allowed?

ONLY pull string piñatas are allowed. There can be NO hitting of the piñata whatsoever. We do have a piñata hook.