fequently asked questions!

How far ahead should I book my party?

We recommend booking your party at least 6-8 weeks in advance. For parties from November through April, the sooner you book the better since some people start booking their winter parties in the summer. For summer parties, you can book 4-6 weeks in advance.

I booked a Jam Time party, what’s next?

After you book a party and pay your $100 deposit, we will next touch base a few days before the party via email to re-confirm all of the party details, to get a final head count for the number of kids, and to ask if you would like to add any pizzas to the party.

What happens if I need to cancel my party?

All party deposits are non-refundable if you decide to cancel your party. If you need to cancel your party due to illness or weather, we will work with you to reschedule the party to a future date that works for both you and Jam Time. You will only loose your deposit if you cancel your party, not if you reschedule your party.

What is in the goodie bags that you provide?

Our favors are custom made per party based on the party theme and age of guests. Our general rule is 1 “big” item such as a water bottle, dry erase board, stuffed animal, full size bubbles, etc. and a few smaller items such as a bounce ball, rubber duck, stickers, stamp, etc. There is never any candy or food items in our goodie bags unless specifically requested.

What's included in the decorative theme?

We provide themed plates, napkins, and cups for the kids. Also, we include a birthday banner for each wall, hanging decorations in the window, tablecloths, balloons, and a special customized birthday sign! Jam Time provides solid color paper goods for the adults including cups, plates and napkins plus plastic utensils.

Do I need to bring anything for the cake cutting?

Jam Time provides single birthday candles, a lighter to light the candles, and a cake knife. You are welcome to bring in a number specific candle or special candle if you wish.

Do you have a refrigerator and/or freezer?

Yes, we have a fridge and freezer that you are welcome to use.

Where do you get the cupcakes and are they nut free?

Our owner Miss Mandy bakes all cupcakes for Jam Time parties. She has a Residential Kitchen license that allows her to bake them in her home kitchen and provide them to Jam Time parties. All cupcakes have nut free ingredients, however, the kitchen where the cupcakes are made is not a true nut free kitchen since Mandy keeps nuts and peanut butter in her house. But all ingredients are nut free.

Where do you get your pizzas from?

Our Maynard location gets pizzas from Maynard Village Pizza while our Natick location gets pizza from Nick’s Pizza. All pizza ingredients are nut free.

Am I able to bring in my own food?

All pizza must be purchased through Jam Time. They are $11 per cheese pizza ($2 per extra topping), which includes all tax, tip, and delivery fees. You are welcome to bring in your own snacks and drinks, just no nuts or peanut products. No alcohol please.

Am I able to bring in beer or wine?

We have a strict no alcohol policy, which means no beer or wine. You are welcome to bring in soda, juice boxes or any other non-alcoholic beverages.

Should I tip the staff that helped during my party?

You are absolutely welcome to tip any or all staff members that helped during your party! While it is not required, tips are very much appreciated by the staff. Party entertainers such as a balloon artist, musician, or magician are generally tipped.

Are piñatas allowed?

ONLY pull string piñatas are allowed. There can be NO hitting of the piñata whatsoever. We do have a piñata hook.